At Hanova, we want you to feel confident and comfortable in every ride. If something isn’t quite right, we’re here to help.
Returns
- Items can be returned within 14 days of delivery
- Items must be:
Unworn
Unwashed
In original condition with tags attached
Due to hygiene reasons, we cannot accept returns on items that show signs of wear.
Exchanges
- We are happy to exchange items for a different size
- Exchanges are subject to stock availability
- If your size is unavailable, a refund will be issued
How to Return
- Email us at : abbie@hanova.co.uk
- Include:
Your order number
Reason for return - We will provide return instructions
Customers are responsible for return shipping costs unless the item is faulty.
Faulty Items
If your item is faulty, please contact us within 7 days of receiving your order with photos.
We will arrange a replacement or full refund.
Refunds
- Refunds are processed once the item is received and inspected
- Please allow 3–5 working days for funds to appear back in your account