At Hanova, we want you to feel confident and comfortable in every ride. If something isn’t quite right, we’re here to help.
Returns
You may return your order within 14 days of delivery.
Items must be returned in a clean, resalable condition with all tags attached.
You are welcome to try your item on to check the fit. However, for hygiene reasons, we cannot accept returns of items that have been worn, washed, damaged, or show signs of use beyond trying on.
Exchanges
- We are happy to exchange items for a different size
- Exchanges are subject to stock availability
- If your size is unavailable, a refund will be issued
How to Return
- Email us at : abbie@hanova.co.uk
- Include:
Your order number
Reason for return - We will provide return instructions
Customers are responsible for return shipping costs unless the item is faulty.
Faulty Items
If your item is faulty, please contact us within 7 days of receiving your order with photos.
We will arrange a replacement or full refund.
Refunds
- Refunds are processed once the item is received and inspected
- Please allow 3–5 working days for funds to appear back in your account